Frequently Asked Questions
Find answers to common questions about our products and services
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link to monitor your delivery status in real-time.
Are your products authentic?
Yes, Napapijri HR guarantees that all items sold on our platform are 100% authentic and sourced directly from official distribution channels.
Can I change my delivery address after placing an order?
Address changes can only be made within 1 hour of placing the order. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized secure payment gateways.
Do you restock items that are sold out?
Most of our seasonal collections are limited editions, but core items are restocked regularly. You can sign up for notifications on the product page.
Is it safe to shop on Napapijri HR?
Absolutely. We use industry-standard SSL encryption to protect your personal data and ensure secure transactions.